Our 100% Satisfaction Guarantee

If we got it wrong, we'll make it right. Every order is checked by a real person at our Easton shop before it prints, and every order is covered by our 100% satisfaction guarantee.

What we'll do

If your order has a problem we caused, we'll reprint it free or refund that item in full, your choice. That includes:

• Printing defects: banding, smudges, missing ink, wrong colors compared to your approved proof
• Wrong size, material or finish compared to what you ordered
• Damage in our shop or in shipping
• Hardware we supplied (stands, frames, flags, tents) that arrives broken or defective

How to use it

1. Contact us within 14 days of pickup or delivery: orders@vinylpressusa.com or 610-483-2948.
2. Send your order number and a photo of the problem.
3. We'll reply within one business day with your reprint or refund. If we need the item back, we'll tell you how.

What isn't covered

• Spelling, wording or layout in a proof you approved. That's why we send proofs. If you spot a mistake after approving, call us and we'll offer a discounted reprint.
• Low-resolution artwork you chose to print after we flagged it
• Normal wear, weather beyond the product's expected outdoor life, or installation by someone else
• Changing your mind about a custom item after it's printed

Not sure if something's covered? Call or stop by the shop at 925 Northampton Street, Easton, PA, Monday to Friday, 9 AM to 4 PM. We'd rather talk it through than leave you unhappy.